OBT
- Traveller and company demands for a great UX, great content and seamless control & processes are growing
- Policy and authorisation capabilities need reviewing by OBT AND Corporates
- OBTs need to think differently to remain relevant for the future
- Travel managers need to gain greater control over their digitized service
TMC
- There has never been a better time to create true TMC differentiation
- Finding the right fit partner means the right culture, capabilities and commercials
- The growth of the platform TMC and digitilisation
Air
- NDC content is beginning to emerge for real
- Travel programs should be getting ready by understanding corporate need and talking to airlines & supply chain
- The traditional sourcing approach for air will change
Hotel
- The annual RFP is being challenged
- The OTA is making greater in-roads into travel management
- Traveller choice appears to be driving new travel program strategies
Meetings
- Integration with Travel is real and yielding benefits
- Status Quo on Technology Integration capability is being challenged
- Simple Meetings – no longer ‘too hard’, real solutions exist
Travel Management Strategy
- Aligning your travel programme with your (future) company culture and objectives is key
- Understanding your travellers needs and what’s out there is vital too
- Find a trusted “friend” to get uncomfortable with to redefine why and what you do
