S&P Global is a business intelligence technology driven organisation operating in 31 countries with 8,000 travellers worldwide.
One and half years after the appointment of their new Global TMC, the company needed to assess the success of their global TMC implementation and check alignment and to ensure creation of a long-term, mutually successful relationship which would continue to focus on areas of added value.
To do so, they needed an independent, warts and all perspective on areas of mutual success and where the gaps might lay.